Dundee Daily

I work in a call centre for a living.
The thing with my job - like any other call centre helpline - is that a lot of the time because you're "faceless " so to speak some of the general public feel its alright to treat you badly and says things they'd never dream of saying if they were sitting across a desk from you. Its sometimes hard not to take it personally - a lot of the insults are personal - haha - but you have to remember in a lot of situations people can be under severe pressure. Im not sure what the lifespan/workspan of a customer service helpline advisor is but Im sure it can't be long......